FAQs
Frequently Asked Questions (FAQ)
1. What products do you offer at X2NITE?
We specialize in premium adult toys, including vibrators, couples' items, BDSM & bondage products, and a variety of lingerie. All of our products are crafted with body-safe materials and designed for your comfort and pleasure.
2. Is shipping discreet?
Yes, all orders are shipped in plain packaging with no logos or descriptions that suggest the contents. Your privacy is extremely important to us, and we ensure your purchase remains confidential.
3. How long will shipping take?
Shipping times depend on your location:
- Domestic Orders: 3-7 business days.
- International Orders: 7-15 business days.
We offer express shipping options at checkout if you need your order sooner.
4. What is your return policy?
Due to the intimate nature of our products, we cannot accept returns or exchanges on opened items for hygiene reasons. However, if your item is defective or damaged upon arrival, please contact us within 14 days of receipt, and we’ll arrange a replacement or refund.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via our shipping partner’s website.
6. Are your products safe to use?
Absolutely. All of our products are made from high-quality, body-safe materials such as medical-grade silicone, ensuring comfort and safety. We recommend cleaning your toys before and after each use with a toy-safe cleaner or mild soap and water.
7. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal,Touch n go,Shopee pay
- Other secure payment methods as listed at checkout
Your payment details are processed securely, and we do not store any credit card information on our servers.
8. Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international shipping rates and delivery times vary depending on your location and will be calculated at checkout.
9. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible at [sales@x2nite.com]. We can make adjustments if the order hasn’t been processed or shipped yet. Once shipped, we cannot cancel or modify your order.
10. How do I contact customer support?
You can reach our customer support team via email at [sales@x2nite.com] or by Whatsapp at [+60173905075]. Our support hours are [09:00AM-20:00PM], and we aim to respond to all inquiries within 24 hours.